We're Here For You
We remain focused on the safety and well-being of our team members, customers and our community. We are fully committed to supporting you and serving you with the same level of professional quality service we always have while ensuring our team members remain safe and healthy.
OUR PROCEDURES HAVE CHANGED
In an effort to prevent the spread of COVID-19 in our community, we know that everyone must take special precautions.
When you are dropping off your vehicle, please note the following changes to our check-in and check-out procedures:
all persons entering or remaining in these premises must wear a mask that covers the nose, mouth and chin as required under Municipal By-law 101-2020
safe social distancing practices in the front office and shop at all times
cleaning and sanitizing of your vehicle keys
cleaning and sanitizing the common contact points on the vehicle
contact-less payment methods such as debit/credit, or EFT are encouraged
IF YOU HAVE ANY SYMPTOMS OF COVID-19...
Please be considerate of others and DO NOT enter our facility. We kindly ask that you call ahead to book an appointment, and make the necessary arrangements to ensure a safe vehicle drop-off and pick-up.
A message from Corey Wolting, GM
Dear Valued Customers,
The health and safety of our customers, team members, and the community where we live and serve is our top priority. I want to share directly with you the proactive steps we have in place to protect the health and safety of all our customers, team members, and our community.
We have established even more robust cleaning and sanitizing procedures in our office and shop, such as regular cleaning of the high traffic areas, door handles, office equipment and tools. Our staff is regularly cleaning these common contact surfaces throughout the day. All persons entering or remaining in these premises must wear a mask that covers the nose, mouth, and chin as required by Municipal By-law 101-2020. Customers may enter through the office door only and put their keys into the drop-box at the front counter. Our staff will then clean and sanitize the keys during the check-in process. Our technicians will sanitize the common contact points on the vehicle such as the steering wheel, door handles, interior door panels, gear shifter, seat belt buckles, switches and buttons before and after any repairs or services are performed on your vehicle.
We care very much about the health and safety of our employees and their families, especially during this time of uncertainty, which is why we've updated our health and safety policies with an increased focus on sanitation, hygiene, and social distancing practices. We are taking additional precautions on the vehicles to maintain a clean and safe environment for our customers. We have instructed our team members who may experience cold or flu-like symptoms to stay home for a minimum of two weeks and cannot return to work until cleared of all symptoms.
On behalf of the entire team here at ATW, I would like to thank you for your continued trust and support as we continue to work together through these challenging times.
ATW Automotive Services