We're Here For You
With the outbreak of COVID-19 and its recent impact on our country, we remain focused on the safety and well-being of our team members, customers and our community. We are fully committed to supporting you and serving you with the same level of professional quality service we always have while we ensuring our team members remain safe and healthy.
We kindly ask that our customers book appointments in advance and make their own arrangements for dropping their vehicles off. We have closed our front waiting room, and are no longer giving rides or offering pick-up and delivery services. This was a very difficult decision for us to make, and we hope it is only a temporary measure, but we feel it is necessary at this time.
IF YOU HAVE ANY OF THE BELOW SYMPTOMS
pneumonia in both lungs
PLEASE BE CONSIDERATE OF OTHERS AND DO NOT ENTER OUR FACILITY
If any of the above applies to you, please do not enter the premises. We kindly ask that you call us ahead of time to book an appointment and make the necessary arrangements to ensure a safe vehicle drop-off and pick-up.
OUR PROCEDURES HAVE CHANGED
In an effort to prevent the spread of COVID-19 in our community, we know that everyone must take special precautions. All Canadians are advised to stay at home, limit non-essential trips, do not gather in groups and practice safe social distancing at all times.
When you are dropping off your vehicle, please note the following changes to our check-in and check-out procedures:
safe social distancing practices in the front office and shop
cleaning and sanitizing vehicle keys
cleaning and sanitizing the common contact points on the vehicle
contact-less payment methods such as debit/credit, or EFT are strongly encouraged
Dear Valued Customers,
The health and safety of our customers, team members, and community where we live and serve is our top priority. I want to share directly with you the proactive steps we have in place to protect the health and safety of all our customers and team members, and everyone in our community.
We have even more robust cleaning and sanitizing procedures in our office and shop, such as high traffic areas, door handles, office equipment, and more. Our staff is repeatedly cleaning contact surfaces throughout the day. Customers may enter through the office door only and put their keys into the drop-box at the front counter. Our staff will then take proper care and consideration during the check-in and check-out procedures.
We kindly ask that everyone continues to practice physical distancing while visiting our shop. Each day we are diligently performing these measures to maintain a clean and safe environment for all our customers, our staff, and our own families. These critical actions will remain our top priority as we continue to provide our regular vehicle repair and maintenance services. Due to the complications of these circumstances.
We care very much about the health and safety of our employees and their families, especially during this time of uncertainty, which is why we've updated our health and safety policies and procedures with an increased focus on sanitation, hygiene, and social distancing practices. We are taking additional precautions on the vehicles to maintain a clean and safe environment for our customers and us by cleaning car keys and wiping the steering wheels, door handles, interior door panels, gear shifters, seat belts, buttons, etc. We have instructed our team members who may experience signs of a cold or flu to stay home for a minimum of two weeks and cannot return to work until cleared of all symptoms.
Our management team continues to meet regularly to track the latest developments. We are relying on the most current data available from our government and local health care professionals to monitor the situation. We remain committed to serving our customers and are taking the necessary precautions to protect and promote the health and safety of our customers, team members, and all others within our community.
On behalf of the entire team here at ATW, we would like to thank everyone for their continued trust and support in us as we work together through these challenging times.
ATW Automotive Services