Welcome
to ATW Automotive Services
We pride ourselves on using state-of-the-art technology to execute our services, with our talented team of technicians being fully-trained to solve all types of problems. We service all makes and models of everyday passenger vehicles, like cars, SUVs, minivans, pickup trucks, specializing in domestic cars and trucks. We also service commercial trucks and utility trailers, medium and heavy-duty trucks and tractor-trailers.
Supporting You During Challenging Times
We are OPEN during regular business hours as we continue to stay focused on the safety and well-being of all our customers, team members and our community. To do this effectively, we have changed some of our normal procedures.
We're Here For You
We have many years of experience working with small and medium-sized fleets and have earned the trust of many local companies and small businesses in the Chatham-Kent community. Our expertise and organization make working with us simple and easy.
Here at ATW, we have five bays for Automotive Service and two large bays for the Truck Service at our disposal, in addition to a vast arsenal of special tools, technical knowledge and capabilities. If you’re looking for a versatile and professional repair shop in Chatham, ON, you’ve come to the right place with ATW Automotive Services!
Value
Our rates are competitive, and our services are efficient, giving you the best value for your time and money.
Service
We're honest and consistent, and we deliver quality customer care with top-notch diagnostics and repairs.
Integrity
We strive to build long-lasting relationships and always give respect to everyone we meet.
Digital Inspections Provide Transparency
When you bring your car or truck to ATW for service, we work to keep you informed about the overall health of your vehicle. It's our job to maintain the safety and reliability of your car, and we take that responsibility very seriously. We can send this information to you through text, which makes communicating with us more comfortable and much more accessible than ever while keeping you informed about your vehicle.
You See What We See
One of our technicians will thoroughly inspect your vehicle, and we will send you the results directly to your phone. The Inspection includes pictures or a short video clip of the things we need to make you aware of so you can see what we are seeing. We will show you the things that are in good condition, something to be mindful of, or recommend how to handle the urgent situations.
You can send us a text if you aren't able to make a phone call. Our system has a mobile number linked to our office computers. Another added feature we have is the capability of sending you maintenance reminders directly to your phone or email if you wish to receive them. Whether you have one vehicle or a whole fleet, you can count on us to keep you informed of the services you need.
This kind of transparency is how we keep the communication crystal clear, as we never recommend any services you do not need. We won't perform any repairs on your vehicle without your permission. If you have any questions after receiving our recommendations, our service advisors will be happy to answer them. You can reply by text message, or call us!
How Does It Work?
We send our Digital Inspections to you as a message that includes a link for you to open in your device's browser. You can apply a filter to sort through a more extensive list of things. After viewing the Inspection, you can easily reply to the mobile number, or give us a call.
To show you how it works, we've included a link to a blank inspection. Please note, Digital Inspections we send you will have the customer and vehicle information as well as the full list of points on the checklist. Click on the 'view sample inspection' button to try it out on your device.
